Use the BNex dashboard

What the dashboard is for

Use the dashboard as a starting point, not as a substitute for the detailed report in each product area. It gathers workspace health signals so an owner or operator can see what may need attention and jump to the right place.

Depending on the workspace state, dashboard information can include recent messaging and campaign activity, wallet status, alerts, and setup readiness.

A quick daily review

1. Check setup and connection notices. Resolve a disconnected WhatsApp number or a pending workspace action before planning customer messages.
2. Review wallet status. Confirm that the workspace has enough available balance for the work you plan to do. Estimates are not guarantees of final Meta charges.
3. Review recent campaigns. Open the campaign report for recipient-level operational context and the current delivery counts.
4. Open alerts and follow their destination. Treat an alert as a pointer to the product area that owns the issue. For Meta-side rejections or permissions, follow the stated reason rather than repeatedly submitting.

How to interpret status

• Waiting for Meta approval or a scheduled time does not mean a campaign has started sending.
• Wallet balance and message-cost information are workspace-scoped; only users with the required role or permission should make financial changes.
• Dashboard summaries are snapshots. Open the relevant inbox, campaign, or Finance view for the detailed record.

• CampaignsRead campaign states and performance counts.
• Wallet and billingReview balance, top-ups, and transaction history.
• Troubleshooting and supportFind the next step for common setup problems.

Frequently asked questions