WhatsApp Templates · Packers & Movers
WhatsApp message templates for packers and movers
Moving companies need about six templates: four utility messages for survey bookings, packing dates, transit updates and delivery windows, one marketing template for storage or packing add-ons, and one claims acknowledgement. The customer is committed to the move, so nearly everything is utility.
Moves go wrong in the gaps: between packing and loading, between loading and delivery. WhatsApp keeps the customer informed at each handover and gives the crew a single place to post updates from the road.
Survey booked
UtilitySend it when: When a pre-move survey is arranged
Hi {{1}}, we will survey {{2}} on {{3}} at {{4}}. It takes about {{5}} and helps us quote accurately.Packing day
UtilitySend it when: Before the crew arrives to pack
Hi {{1}}, the packing crew arrives at {{2}} on {{3}} at {{4}}. Please set aside anything you are carrying yourself.Packing add-on
MarketingSend it when: When offering extra services
Hi {{1}}, we can add full packing and storage to your move. Reply here if you would like it included in the quote.Loaded and moving
UtilitySend it when: When the van leaves the origin
Hi {{1}}, your goods are loaded and the van has left {{2}}. Estimated delivery is {{3}}.Delivery window
UtilitySend it when: The day before delivery
Hi {{1}}, we will arrive at {{2}} tomorrow between {{3}}. Please have the keys and parking ready.Claims acknowledgement
UtilitySend it when: When a customer reports damage
Hi {{1}}, we have logged your report for item {{2}}. Our claims team will follow up by {{3}}.How the category changes what you pay
- Every template is submitted under one category, and Meta assigns the final one in review. A utility template that reads like a promotion can be reclassified as marketing, which changes both the rate and the opt-in requirement.
- Since 1 October 2026, service messages are charged per delivered message after the first 1,000 free service messages per business phone number per month. The allowance does not roll over and there are no volume tiers.
- Inbound messages are free, and a customer-initiated message opens the 24-hour customer service window. Anything you start outside that window needs an approved template.
Packers & Movers on WhatsApp: common questions
Templates for other industries
Send these from your own number, with a team behind it
BNex runs the official Meta WhatsApp Cloud API with a shared inbox, campaign broadcasts and a visual flow builder. Connect a number, submit these templates, and start on the free plan — no credit card.