WhatsApp Templates · Laundry & Dry Cleaning
WhatsApp message templates for laundry and dry cleaning shops
Laundry and dry cleaning shops usually run six templates: four utility messages for order-ready notices, pickup slots, special-care notes and delivery updates, one marketing template for a monthly plan, and one overdue-collection nudge. Order-ready notices are utility because the customer already dropped the items in.
Laundry is a return business, and returns are won or lost on a single 'your order is ready' message. WhatsApp gets that notice to the customer the moment the ticket clears, cutting the rows of unclaimed garments.
Order ready
UtilitySend it when: When the order is finished
Hi {{1}}, order {{2}} is ready for collection. We are open {{3}} today and your items are bagged.Pickup slot
UtilitySend it when: When a pickup is scheduled
Hi {{1}}, we will collect your order from {{2}} on {{3}} between {{4}}.Monthly plan
MarketingSend it when: When offering a subscription
Hi {{1}}, our monthly plan covers up to {{2}} items with free pickup and delivery. Reply here if you would like the details.Stain or care note
UtilitySend it when: When an item needs a decision
Hi {{1}}, the {{2}} in order {{3}} has a stain we cannot fully remove. Reply here to confirm how you would like it handled.Delivery on the way
UtilitySend it when: When the order goes out
Hi {{1}}, your order {{2}} is out for delivery and should reach {{3}} by {{4}}.Uncollected order
UtilitySend it when: When an order sits past its date
Hi {{1}}, order {{2}} is still waiting for collection. Reply here if you would like us to deliver it instead.How the category changes what you pay
- Every template is submitted under one category, and Meta assigns the final one in review. A utility template that reads like a promotion can be reclassified as marketing, which changes both the rate and the opt-in requirement.
- Since 1 October 2026, service messages are charged per delivered message after the first 1,000 free service messages per business phone number per month. The allowance does not roll over and there are no volume tiers.
- Inbound messages are free, and a customer-initiated message opens the 24-hour customer service window. Anything you start outside that window needs an approved template.
Laundry & Dry Cleaning on WhatsApp: common questions
Templates for other industries
Send these from your own number, with a team behind it
BNex runs the official Meta WhatsApp Cloud API with a shared inbox, campaign broadcasts and a visual flow builder. Connect a number, submit these templates, and start on the free plan — no credit card.