WhatsApp Templates · Furniture stores
WhatsApp message templates for furniture stores
Furniture stores need about 9 templates, and most are utility: order confirmations, delivery scheduling, assembly and installation and payment receipts all belong to a purchase already underway. Marketing is a sale or new-arrival message for customers who opted in.
Furniture is a wait: weeks between order and delivery, then a slot to be fixed and a team to be let in. WhatsApp keeps the customer updated on dispatch, delivery windows and the assembly visit so no one is left waiting at home.
Order confirmation
UtilitySend it when: a customer places an order
Hi {{1}}, your order {{2}} is confirmed. Items: {{3}}. Estimated dispatch {{4}}.Delivery scheduling
UtilitySend it when: the order is ready to ship
We can deliver {{1}} on {{2}} between {{3}} and {{4}}. Reply with a preferred slot.Assembly and installation
UtilitySend it when: an assembly visit is fixed
Our team arrives at {{1}} on {{2}} at {{3}} to assemble {{4}}. On-site contact: {{5}}.Payment receipt and balance
UtilitySend it when: payment is received
We received {{1}} for order {{2}}. Balance {{3}} is due before delivery on {{4}}.Delay notice
UtilitySend it when: dispatch slips
Order {{1}} is delayed. New dispatch date {{2}}, because of {{3}}. Sorry for the change.Sale or new-arrival offer
MarketingSend it when: customers who opted in
{{1}}, our {{2}} range has new arrivals at {{3}}. Reply STORE for the catalogue.How the category changes what you pay
- Every template is submitted under one category, and Meta assigns the final one in review. A utility template that reads like a promotion can be reclassified as marketing, which changes both the rate and the opt-in requirement.
- Since 1 October 2026, service messages are charged per delivered message after the first 1,000 free service messages per business phone number per month. The allowance does not roll over and there are no volume tiers.
- Inbound messages are free, and a customer-initiated message opens the 24-hour customer service window. Anything you start outside that window needs an approved template.
Furniture stores on WhatsApp: common questions
Templates for other industries
Send these from your own number, with a team behind it
BNex runs the official Meta WhatsApp Cloud API with a shared inbox, campaign broadcasts and a visual flow builder. Connect a number, submit these templates, and start on the free plan — no credit card.