WhatsApp Templates · Home Healthcare Services
WhatsApp message templates for home healthcare providers
Home healthcare providers need six templates: four utility messages for visit confirmation, caregiver details, visit summaries and reschedules, one marketing template for a care plan or add-on service, and one authentication template for the family app.
Care happens at home, but the family is often somewhere else and wants to know the visit happened and went well. WhatsApp gives one running record per patient, so families stay informed and coordinators spend less time on status calls.
Visit confirmation
UtilitySend it when: Send before a scheduled home visit.
Hi {{1}}, your visit is confirmed for {{2}} at {{3}}. Our caregiver will reach you at the given address.Caregiver details
UtilitySend it when: Send when a caregiver is assigned or changed.
Hi {{1}}, {{2}} will handle the visit on {{3}}. Reply here with any access instructions for the address.Visit summary
UtilitySend it when: Send after the visit is completed.
{{1}}, today's visit was completed at {{2}}. {{3}} will share the notes at the next review. Reply with any concerns.Reschedule notice
UtilitySend it when: Send when a visit has to move.
Hi {{1}}, the visit planned for {{2}} needs to move to {{3}}. Reply here to confirm or pick another time.Care plan offer
MarketingSend it when: Send to opted-in families about an add-on service.
{{1}}, our extended care plan now includes {{2}}. Add it to the current package this month. Reply STOP to opt out.Family app code
AuthenticationSend it when: Send when a family member signs in to the care app.
{{1}} is your care app login code. Do not share it with anyone.How the category changes what you pay
- Every template is submitted under one category, and Meta assigns the final one in review. A utility template that reads like a promotion can be reclassified as marketing, which changes both the rate and the opt-in requirement.
- Since 1 October 2026, service messages are charged per delivered message after the first 1,000 free service messages per business phone number per month. The allowance does not roll over and there are no volume tiers.
- Inbound messages are free, and a customer-initiated message opens the 24-hour customer service window. Anything you start outside that window needs an approved template.
Home Healthcare Services on WhatsApp: common questions
Send these from your own number, with a team behind it
BNex runs the official Meta WhatsApp Cloud API with a shared inbox, campaign broadcasts and a visual flow builder. Connect a number, submit these templates, and start on the free plan — no credit card.