WhatsApp Templates · Facility Management
WhatsApp message templates for facility management teams
Facility management teams usually need six templates: four utility messages for work orders, planned maintenance notices, access requests and SLA updates, one marketing template for a service expansion, and one escalation notice. Work orders and access notices are utility because they relate to sites already under contract.
Facility teams juggle contractors, tenants and access windows across several buildings. WhatsApp gives each site a broadcast channel for planned works and a thread for the work order itself, so nothing gets lost between email chains.
Work order raised
UtilitySend it when: When a fault is logged
Hi {{1}}, work order {{2}} is raised for {{3}}. The target response is within {{4}}.Planned maintenance
UtilitySend it when: Before scheduled works
Hi {{1}}, planned maintenance at {{2}} is set for {{3}} between {{4}}. Some areas may be out of use briefly.Access request
UtilitySend it when: When a contractor needs entry
Hi {{1}}, we need access to {{2}} on {{3}} at {{4}} for {{5}}. Please confirm the door contact.Service expansion
MarketingSend it when: When offering extra services
Hi {{1}}, we can extend cover at {{2}} to include grounds maintenance. Reply here if you would like a quote.SLA update
UtilitySend it when: When the response clock is running
Hi {{1}}, work order {{2}} at {{3}} is being handled. The contractor expects to be on site by {{4}}.Escalation notice
UtilitySend it when: When an issue becomes urgent
Hi {{1}}, issue {{2}} at {{3}} is now classed as urgent. We have escalated it and will update you by {{4}}.How the category changes what you pay
- Every template is submitted under one category, and Meta assigns the final one in review. A utility template that reads like a promotion can be reclassified as marketing, which changes both the rate and the opt-in requirement.
- Since 1 October 2026, service messages are charged per delivered message after the first 1,000 free service messages per business phone number per month. The allowance does not roll over and there are no volume tiers.
- Inbound messages are free, and a customer-initiated message opens the 24-hour customer service window. Anything you start outside that window needs an approved template.
Facility Management on WhatsApp: common questions
Templates for other industries
Send these from your own number, with a team behind it
BNex runs the official Meta WhatsApp Cloud API with a shared inbox, campaign broadcasts and a visual flow builder. Connect a number, submit these templates, and start on the free plan — no credit card.