WhatsApp Templates · Dental laboratories
WhatsApp message templates for dental laboratories
A dental laboratory messaging its practice customers needs five utility templates and one marketing template. Case received, work in progress, case ready, delivery dispatched and a remake query are utility because they track a case the practice already sent; a new material or service announcement is marketing.
A lab's reputation is built on turnaround and silence is what breaks it. Practices call to ask where a case is, and each call interrupts the bench. Status messages, sent at the moments a case changes stage, remove most of that traffic.
Case received
UtilitySend it when: The moment a case lands at the lab.
Hi {{1}}, case {{2}} from {{3}} has arrived at {{4}}. We are starting work today and will confirm the next stage by {{5}}.Work in progress
UtilitySend it when: When a case moves to a new production stage.
Hi {{1}}, update on case {{2}} from {{3}}: it is at the {{4}} stage. We expect it ready by {{5}}. Reply here if the practice needs it sooner.Case ready for collection
UtilitySend it when: When the finished case is ready to go back.
Hi {{1}}, case {{2}} for {{3}} is ready at {{4}}. Please quote the case number when you collect. Reply DELIVER if you would like it couriered.Delivery dispatched
UtilitySend it when: When a case leaves the lab.
Hi {{1}}, case {{2}} left {{3}} today and should reach {{4}} by {{5}}. Keep the packing slip with the case for the record.Remake or query
UtilitySend it when: A case needs clarification or a remake decision.
Hi {{1}}, we have a question about case {{2}} from {{3}}: {{4}}. Reply here so we can keep the turnaround on track.New material or service
MarketingSend it when: A capability announcement the practice did not request.
Hi {{1}}, {{2}} now offers {{3}} for fixed and removable cases. Reply PRICE and we will send the current rate card.How the category changes what you pay
- Every template is submitted under one category, and Meta assigns the final one in review. A utility template that reads like a promotion can be reclassified as marketing, which changes both the rate and the opt-in requirement.
- Since 1 October 2026, service messages are charged per delivered message after the first 1,000 free service messages per business phone number per month. The allowance does not roll over and there are no volume tiers.
- Inbound messages are free, and a customer-initiated message opens the 24-hour customer service window. Anything you start outside that window needs an approved template.
Dental laboratories on WhatsApp: common questions
Templates for other industries
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