WhatsApp Templates · Clinics and diagnostics
WhatsApp message templates for diagnostic labs, multi-specialty clinics and hospitals
Clinics and labs need a sample-collection confirmation, a report-ready notice that does not carry clinical results, an appointment reminder, and a follow-up prompt. All four are utility, but the report message must point to a secured portal rather than contain findings.
The patient-facing bottleneck in diagnostics is not the test, it is the wait. A message that says the report is ready shortens the wait and cuts the inbound calls — provided it never carries clinical results in the message body itself.
Sample collection confirmed
UtilitySend it when: The sample is logged at the collection centre.
Hi {{1}}, your sample for {{2}} was received at {{3}} on {{4}}. Reports are usually ready within {{5}}. We will message you when it is available.Report ready
UtilitySend it when: The report is signed off and released.
Hi {{1}}, your report for {{2}} is ready. Download it securely here: {{3}}. If you would like the doctor to explain it, reply CALL and we will arrange a time.Appointment reminder
UtilitySend it when: 24 hours before a consultation or scan.
Hi {{1}}, your {{2}} at {{3}} is confirmed for {{4}} at {{5}}. Please arrive {{6}} minutes early. Reply RESCHEDULE if you need another slot.Fasting or preparation instructions
UtilitySend it when: After booking, for tests that require preparation.
Hi {{1}}, for your {{2}} on {{3}}, please follow this preparation: {{4}}. Reply here if you take regular medication and are unsure.Follow-up due
UtilitySend it when: A review test is due, as stated in the original plan.
Hi {{1}}, your next {{2}} at {{3}} is due around {{4}} as part of your ongoing plan. Reply BOOK and we will suggest a slot.Annual health check
MarketingSend it when: Twelve months after a package, with opt-in.
Hi {{1}}, it has been a year since your {{2}} package at {{3}}. Reply PACKAGES to see what this year's check includes.How the category changes what you pay
- Every template is submitted under one category, and Meta assigns the final one in review. A utility template that reads like a promotion can be reclassified as marketing, which changes both the rate and the opt-in requirement.
- Since 1 October 2026, service messages are charged per delivered message after the first 1,000 free service messages per business phone number per month. The allowance does not roll over and there are no volume tiers.
- Inbound messages are free, and a customer-initiated message opens the 24-hour customer service window. Anything you start outside that window needs an approved template.
Clinics and diagnostics on WhatsApp: common questions
Templates for other industries
Send these from your own number, with a team behind it
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