WhatsApp Templates · Cinemas & Venues
WhatsApp message templates for cinemas and venues
Cinemas and entertainment venues need six templates: four utility and two marketing. Utility covers ticket confirmation, showtime reminders, booking payments and refunds or reschedules; marketing covers new releases and group offers.
Tickets are bought on impulse and showtime is unforgiving. WhatsApp gets the ticket, the screen and the timing to the guest immediately, and handles the reshuffle when plans change.
Ticket Confirmation
UtilitySend it when: After a ticket purchase
Hi {{1}}, your booking for {{2}} on {{3}} at {{4}} is confirmed. Show your QR code at screen {{5}}.Showtime Reminder
UtilitySend it when: Two hours before the show
Hi {{1}}, your show starts at {{2}} in {{3}}. Doors open 20 minutes earlier. Reply YES to confirm you are coming.Booking Payment Request
UtilitySend it when: When seats are held but payment is pending
Hi {{1}}, your seats for {{2}} are held until {{3}}. Reply PAY to complete the booking before they release.Refund or Reschedule Notice
UtilitySend it when: When a show is cancelled or moved
Hi {{1}}, the {{2}} show on {{3}} has moved to {{4}}. Reply REFUND for a full refund or KEEP to hold your seats.New Release Announcement
MarketingSend it when: Opening advance bookings for a film
Hi {{1}}, advance bookings for {{2}} open today at {{3}}. Reply BOOK for the link.Group Booking Offer
MarketingSend it when: Promoting bulk or corporate bookings
Hi {{1}}, groups of {{2}} or more get a discounted rate this {{3}}. Reply GROUP and we will set it up.How the category changes what you pay
- Every template is submitted under one category, and Meta assigns the final one in review. A utility template that reads like a promotion can be reclassified as marketing, which changes both the rate and the opt-in requirement.
- Since 1 October 2026, service messages are charged per delivered message after the first 1,000 free service messages per business phone number per month. The allowance does not roll over and there are no volume tiers.
- Inbound messages are free, and a customer-initiated message opens the 24-hour customer service window. Anything you start outside that window needs an approved template.
Cinemas & Venues on WhatsApp: common questions
Templates for other industries
Send these from your own number, with a team behind it
BNex runs the official Meta WhatsApp Cloud API with a shared inbox, campaign broadcasts and a visual flow builder. Connect a number, submit these templates, and start on the free plan — no credit card.