WhatsApp Templates · Car rental companies
WhatsApp message templates for car rental companies
Car rental companies need roughly 9 to 10 templates, and most are utility. Booking confirmations, pickup and key-handover instructions, extensions, return inspections and payment receipts all follow a rental the customer already made; the marketing slot goes to a longer-hire or repeat-booking offer.
Rental counters lose time to the same calls: where do I collect, what documents, can I keep it another day. Sending pickup details and extension confirmations on WhatsApp means fewer no-shows at the desk and fewer disputes at return.
Booking confirmation
UtilitySend it when: a customer completes a reservation
Hi {{1}}, your {{2}} is booked from {{3}} to {{4}} at {{5}}. Confirmation {{6}}.Pickup instructions
UtilitySend it when: the collection day
Pickup is at {{1}} at {{2}}. Your car is a {{3}}, plate {{4}}. Bring your licence and {{5}}.Rental extension confirmation
UtilitySend it when: the customer asks to keep the car longer
Your rental is extended to {{1}}. The new total is {{2}}, payable on return.Return and final charge
UtilitySend it when: the car is returned and inspected
Thanks for returning the {{1}}. Fuel and mileage are noted, final charge {{2}}. Receipt attached.Payment receipt and deposit
UtilitySend it when: payment or deposit is processed
We received {{1}} for booking {{2}}. Your deposit of {{3}} will be released within {{4}}.Longer-hire discount
MarketingSend it when: a rental is nearing its return date
{{1}}, keep the {{2}} for {{3}} more days at {{4}} per day. Reply YES and we will extend it.How the category changes what you pay
- Every template is submitted under one category, and Meta assigns the final one in review. A utility template that reads like a promotion can be reclassified as marketing, which changes both the rate and the opt-in requirement.
- Since 1 October 2026, service messages are charged per delivered message after the first 1,000 free service messages per business phone number per month. The allowance does not roll over and there are no volume tiers.
- Inbound messages are free, and a customer-initiated message opens the 24-hour customer service window. Anything you start outside that window needs an approved template.
Car rental companies on WhatsApp: common questions
Templates for other industries
Send these from your own number, with a team behind it
BNex runs the official Meta WhatsApp Cloud API with a shared inbox, campaign broadcasts and a visual flow builder. Connect a number, submit these templates, and start on the free plan — no credit card.