WhatsApp Templates · Auto Service Centres and Garages
WhatsApp message templates for auto service centres and garages
Auto service centres and garages need six templates, five utility and one marketing. The utility set covers job intake, estimate approvals, diagnosis updates, ready-for-collection alerts and service due reminders, while the marketing message offers a seasonal check or package the customer has not booked.
A repair is a chain of approvals, and each day a car waits on an unanswered quote costs the garage a bay. WhatsApp turns a call into a tap and keeps the vehicle moving.
Vehicle received
UtilitySend it when: The car has been dropped off and the job opened
Hi {{1}}, we have received your {{2}} under job card {{3}}. The team will complete the inspection and send you an estimate before any work begins.Estimate approval request
UtilitySend it when: A quote is ready and needs the customer's go-ahead
Hi {{1}}, the estimate for your {{2}} is {{3}}. Work is on hold until you approve, so reply here and we will start straight away.Diagnosis and additional work update
UtilitySend it when: Extra faults are found during the job
Hi {{1}}, during the service on your {{2}} we found {{3}}. It will add about {{4}} to the bill, so please confirm whether you want us to proceed.Ready for collection
UtilitySend it when: Repairs are complete and the vehicle can be picked up
Hi {{1}}, your {{2}} is ready for collection from {{3}}. The final invoice is {{4}} and we are open until {{5}} today.Service due reminder
UtilitySend it when: A scheduled service or inspection is due
Hi {{1}}, your {{2}} is due for its next service at {{3}}. Shall we book a slot for you, or reply with a preferred date and we will reserve the bay.Seasonal check offer
MarketingSend it when: Promoting a package the customer has not booked
Hi {{1}}, we are running a {{2}} check this month for {{3}}. If your vehicle is due one, reply and we will find you a slot, with no obligation.How the category changes what you pay
- Every template is submitted under one category, and Meta assigns the final one in review. A utility template that reads like a promotion can be reclassified as marketing, which changes both the rate and the opt-in requirement.
- Since 1 October 2026, service messages are charged per delivered message after the first 1,000 free service messages per business phone number per month. The allowance does not roll over and there are no volume tiers.
- Inbound messages are free, and a customer-initiated message opens the 24-hour customer service window. Anything you start outside that window needs an approved template.
Auto Service Centres and Garages on WhatsApp: common questions
Templates for other industries
Send these from your own number, with a team behind it
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