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WhatsApp Templates · IT Staffing and Services

WhatsApp message templates for IT staffing and services firms

IT staffing and services firms need six WhatsApp templates: four utility messages for interview scheduling, offer follow-up, timesheet reminders and invoice tracking, one marketing template for a role or bench promotion, and one authentication template for candidate or client portal logins. Utility templates carry the workflow because candidates and clients are already inside your process.

Staffing runs on timing — a candidate who does not know about an interview, or a consultant whose timesheet is late, costs as much as a lost placement. WhatsApp gets interview slots and timesheet nudges to people who ignore email. It also keeps client approvers reachable without a chain of calls.

Interview scheduling

Utility

Send it when: a client agrees to interview a candidate

Hi {{1}}, {{2}} would like to interview you for the {{3}} role on {{4}}. Confirm here: {{5}}. Reply if you need a different slot.

Offer follow-up

Utility

Send it when: an offer has been sent and is unanswered

Hi {{1}}, the {{2}} offer for {{3}} was sent on {{4}}. Do you have any questions before deciding? Reply here and I will help.

Timesheet reminder

Utility

Send it when: a weekly timesheet is still open

Hi {{1}}, your timesheet for week ending {{2}} is still open. Submit it here: {{3}} so payroll runs on time.

Invoice to client

Utility

Send it when: placements are billed

Hi {{1}}, invoice {{2}} for {{3}} placements in {{4}} is now due. Payment link: {{5}}. Thank you for the ongoing partnership.

Role promotion

Marketing

Send it when: promoting a new opening to opted-in candidates

Hi {{1}}, we have a new {{2}} opening paying around {{3}}. Interested in hearing more? Reply YES and I will send the brief.

Candidate portal code

Authentication

Send it when: a candidate logs into your portal

{{1}} is your one-time code for the {{2}} candidate portal. It expires in {{3}} minutes. Keep it private.

How the category changes what you pay

  • Every template is submitted under one category, and Meta assigns the final one in review. A utility template that reads like a promotion can be reclassified as marketing, which changes both the rate and the opt-in requirement.
  • Since 1 October 2026, service messages are charged per delivered message after the first 1,000 free service messages per business phone number per month. The allowance does not roll over and there are no volume tiers.
  • Inbound messages are free, and a customer-initiated message opens the 24-hour customer service window. Anything you start outside that window needs an approved template.

IT Staffing and Services on WhatsApp: common questions

Templates for other industries

BPO and Call Centres6 templatesSaaS and Software Companies6 templatesFreelance Consultants6 templates

Send these from your own number, with a team behind it

BNex runs the official Meta WhatsApp Cloud API with a shared inbox, campaign broadcasts and a visual flow builder. Connect a number, submit these templates, and start on the free plan — no credit card.

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